In this policy, “us”, “we” or “our” means MyLife Psychologists Pty Ltd (ABN 33 164 415 712), operators of this website.
1. Introduction
From time to time MyLife Psychologists is required to collect, hold, use and/or disclose personal information relating to individuals, including clients, their families and carers, referrers, job applicants, contractors and suppliers, in the performance of its business activities.
This policy sets out our policy in relation to the protection of personal information, as defined under the Privacy Act 1988 (Cth) (the “Act”), which includes the Australian Privacy Principles (“APPs”). The APPs regulate the handling of personal information. We are also bound by the Health Records and Information Privacy Act 2002 (NSW), and our clinicians are bound by their professional codes of conduct and ethics.
We may, from time to time, review and update this privacy policy, including to take account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy, the Act and the APPs. This Privacy Policy was last updated on 8 November 2026.
2. What personal information we collect
Personal information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
We collect personal information that is reasonably necessary for one or more of our functions or activities, or where we have received consent to collect it. The type of information we collect and hold depends on your relationship with us. For clients, this includes identity and contact details, funding and payment details, referral information, and health information collected in the course of providing a health service. For parents, carers and people you nominate, it includes their name, contact details and relationship to you. For job applicants, it includes the information in your application and from your referees. For website visitors, it includes technical information such as browser type and pages visited.
This policy does not apply to employee records, which are exempt from the APPs.
Sensitive information includes information or an opinion about an individual’s racial or ethnic origin, religious beliefs, sexual orientation or criminal record, and health information. We will only collect sensitive information where you consent to the collection and the information is reasonably necessary for one or more of our functions or activities, or where the collection is otherwise permitted by law, including in a permitted health situation. You do not have to give us all of your personal information, but choosing not to may mean that the psychological service we can provide is affected.
3. How we collect it
We collect personal information only by lawful and fair means. We collect most information directly from you, through our intake and consent forms, client portal, sessions, and your calls, emails and messages with us. We may also collect information from your referring doctor and other treating practitioners, from a parent or guardian where you are under 18, from an organisation that pays for your sessions, and from referees where you apply for a job. Our website collects technical information through cookies and analytics tools, which you can block in your browser.
If we receive personal information that we did not solicit, we will determine whether we could have collected it in accordance with the APPs. If not, we will destroy or de-identify it where it is lawful and reasonable to do so.
4. How we use and share it
We may use and disclose personal information for the purposes for which it was collected, as indicated in this policy, for related purposes you would reasonably expect, or where we are required or authorised by law to do so. These purposes include providing assessment and treatment, communicating with you, managing bookings, payments and rebates, clinical supervision, meeting our legal and professional obligations, improving our services, and assessing job applications.
Disclosure will usually be internal, or to contracted service providers that support the running of the practice. We may disclose your personal information to third parties in the following circumstances:
- where you consent, for example to your referring doctor, another treating practitioner, a family member or your funder
- where Medicare or another funder requires it to process claims, confirm attendance or receive reports
- where your clinician discusses your case in clinical supervision or peer consultation, which is confidential
- where our contracted service providers require it to support the running of the practice, and only for that purpose
- as required or authorised by any applicable law, including a subpoena, court order or mandatory reporting obligation
- where necessary to lessen or prevent a serious threat to a person’s life, health or safety
- as part of a sale or restructure of all or part of our business, subject to confidentiality.
We never sell personal information.
5. Children and young people
For clients under 18, we need consent from at least one parent or legal guardian. Young people have a right to confidentiality with their psychologist, and what we share with parents depends on the young person’s age, maturity and preferences. We are a treatment service, not a forensic or assessment service, and do not provide reports or opinions for family law matters.
6. Computer programs, AI tools and automated decisions
We use computer programs, including some artificial intelligence (AI) tools, to run the practice. Our client consent form describes the systems we currently use and how they handle your information.
No decision that could significantly affect a client is made by a computer program alone. Our programs record, calculate and communicate. Our clinicians and staff make the decisions about your care, bookings and payments.
When we advertise jobs through recruitment websites, those websites may use your application details to automatically filter out applications that do not meet a mandatory requirement for the role, such as professional registration. People make all other recruitment decisions.
7. Storage, security and retention
We will take all reasonable steps to ensure that the personal information we hold is not lost, misused, interfered with, or accessed, modified or disclosed without authority, including by means of secured systems, password protection, encryption, and access limited to those who need it. You acknowledge that the security of communications sent by electronic means cannot be guaranteed, and that you provide information to us by email or text message at your own risk.
Some of our service providers may store information overseas. Where that happens, we take reasonable steps to ensure it is handled in a manner consistent with the APPs.
We keep client records for the period required by law, after which they are securely destroyed or de-identified.
If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner under the Notifiable Data Breaches scheme.
8. Reminders, newsletters and our website
We send appointment confirmations and reminders by text message and email as part of your care. When you become a client or register on our client portal, we may add you to our practice newsletter. You can unsubscribe at any time using the link in any newsletter or by contacting us. We do not use health information for marketing or share your details with others for their marketing.
Our website uses cookies and analytics tools to keep the site secure and understand how it is used. This information does not usually identify you.
9. Access and correction
You have the right (excluding the exceptions outlined in the Act) to seek access to, update or correct the personal information we hold about you. Please make your request in writing to our Practice Manager. If you make an access request, we will ask you to verify your identity, and we may charge a fee to cover the costs of meeting your request. There are certain circumstances in which we may refuse to grant access to personal information. In such situations we will provide you with written notice setting out the reasons for the refusal and the mechanisms available to you to make a complaint.
10. Complaints
If you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, please contact our Practice Manager in writing using the details below, and we will try to resolve the matter with you. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992) or the NSW Information and Privacy Commission (ipc.nsw.gov.au, 1800 472 679).
11. Contact us
MyLife Psychologists Pty Ltd
Suite 28, 112 McEvoy Street, Alexandria NSW 2015
Phone: (02) 7229 7338
Email: info@mylifepsychologists.com.au
